Documents in Administration HelpDesk

Helpdesk Administration and Usage

1. Overview The purpose of this web application is to provide an easy-to-use interface for the most common “tier 1” support task, typically performed by a Help-Desk function in a company IT organization. This Web application is designed for internal (corporate) use and includes several self-management features like: Activate users for OpenOTP use View and manage account information such as email, mobile phone numbers, etc… Reset LDAP password Send password reset or token registration links Enroll, re-synchronize and test a Software / Hardware Token or Yubikey Manage user certificates Manage SSH keys (SpanKey) Administration Help Desk web application must be installed on your WebADM server(s) and can be accessed through WAProxy or another reverse proxy configured with WebADM.

Helpdesk Installation and Configuration

1. Overview The purpose of this web application is to provide an easy-to-use interface for the most common “tier 1” support task, typically performed by a Help-Desk function in a company IT organization. This Web application is designed for internal (corporate) use and includes several self-management features like: Activate users for OpenOTP use View and manage account information such as email, mobile phone numbers, etc… Reset LDAP password Send password reset or token registration links Enroll, re-synchronize and test a Software / Hardware Token or Yubikey Manage user certificates Manage SSH keys (SpanKey) Administration Help Desk web application must be installed on your WebADM server(s) and can be accessed through WAProxy or another reverse proxy configured with WebADM.